1. How satisfied are you with the following factors related to your Project Representative?

Very Satisfied

Very Dissatisfied

a. Availability of contact

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2

3

4

b. Knowledge of technology & service capabilites

1

2

3

4

c. Knowledge of applications developed for you

1

2

3

4

d. Professionalism & attitude

1

2

3

4

e. Giving sufficient attention to your needs as a customer

1

2

3

4

f. Promptness in responding to your requests for information

1

2

3

4

g. Overall technical competence

1

2

3

4

h. Overall service of Project Representative

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2

3

4

2. How satisfied are you with Customer Service/Technical Assistance?

Very Satisfied

Very Dissatisfied

a. Ease of reaching help when needed

1

2

3

4

b. Professionalism and attitude

1

2

3

4

c. Knowledge of applications developed for you

1

2

3

4

d. Follow up to verify timely resolution of a problem

1

2

3

4

e. Informing you of delays related to your project

1

2

3

4

f. Promptness in responding to your requests for information

1

2

3

4

g. Overall competence

1

2

3

4

h. Overall service

1

2

3

4

3. How satisfied are you with the Delivery of your application?

Very Satisfied

Very Dissatisfied

a. Adhering to promised delivery dates

1

2

3

4

b. Providing expedited delivery, if requested

1

2

3

4

c. Notifying you in advance if your project will be delivered incomplete or late

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4

d. Accuracy of project delivered

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3

4

e. Overall delivery performance

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3

4

4. How satisfied are you with Conducting Business with Associates Solutions?

Very Satisfied

Very Dissatisfied

a. Accuracy of invoices

1

2

3

4

b. Flexibility in development and day-to-day operations

1

2

3

4

c. Ease of conducting business with Associates Solutions

1

2

3

4

d. Willingness of Associates Solutions to stand behind its products/services

1

2

3

4

5. Please indicate your Overall Perceptions of Associates Solutions by selecting your level of agreement with the following statements.

Very Satisfied

Very Dissatisfied

a. Meets our requirements

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2

3

4

b. Provides state-of-the-art products/services

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2

3

4

c. Responsive to special requests

1

2

3

4

d. Fairly priced for the value received

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2

3

4

e. Business practices make it easy for me to be a customer

1

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3

4

f. Treats customers fairly

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3

4

g. Excellent reputation for providing high quality products and services

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4

h. When price and design are equal, I prefer to buy from Associates Solutions

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4

Additional Comments: