Simply searchg the term “Dynamics 365” will flood you with a ton of information, and multiple explanations. You may be searching for an ERP solution, but you get information about sales force technology. The name “Dynamics 365” is actually an umbrella term that applies to various business processes that can streamline and optimize your business processes. This post will take a brief look at all of the different functions of Dynamics 365, and will hopefully clarify some of the confusion around Microsoft’s latest release.

Dynamics 365 for Operations-Targeted for companies and enterprises with over 50 users, Dynamics 365 for Operations has reporting and analytics tools to optimize and transform business performance. Manufacturing components bring project management and cost management together. Streamline your supply chain with inventory and warehouse management, and optimize your supply and demand with integrated logistics. All of the capabilities of these ERP tools are available in the cloud.

Dynamics 365 for Financials-Targeted for mid-sized companies, Dynamics 365 for Financials is built from Dynamics NAV. This cloud based ERP system is largely app-based, meaning users can customize their experience based on what capabilities they require. Dynamics 365 for Financials offers seamless integration with Power BI, a visual analytics and reporting tool. Dynamics 365 for Financials offers anytime, anywhere access to cash flow reports and more, and is browser agnostic, meaning you can access it from any device.

Dynamics 365 for Talent-Targeted for HR needs, Dynamics 365 for Talent enables employers to create candidate profiles and conduct interviews. Enable the onboarding process and improve productivity for new hires. Ensure operational success by streamlining human resource management and enable retention-maximizing programs.

Dynamics 365 for Sales-Targeted at optimizing the sales process, Dynamics 365 for Sales reaches beyond sales force automation to turn relationships into revenue. Predictive intelligence will enable identification of prospects. Grow and maintain customer relationships through personalized engagement content. Increase productivity with capabilities from Microsoft Office and gain insights on prospects. Accelerate your performance with real-time analytics and reporting with integration with Power BI.

Dynamics 365 for Marketing-Targeted at creating a comprehensive view of customers, Dynamics 365 for Marketing enables the creation of customer-based experiences. Take a more proactive approach to sales and marketing by anticipating customer needs through specific customer behavior insights. Maximize customer value by aligning sales and marketing strategies and activities.

Dynamics 365 for Customer Service-Targeted at addressing customer issues and delivering seamless and personalized service. Dynamics 365 for Customer Service enables a proactive experience on both the customer service agent side and the consumer side. Customers can have access to service anytime and anywhere. Agents will have role-tailored experiences that will give them the tools to support customers.

Dynamics 365 for Retail-Targeted at the creation of unified commerce and immersive shopping experiences. Dynamics 365 for Retail elevates your brand and encourages buying behavior by implementing cross-channel technology for customers to interact with. These personalized retail experiences, coupled with optimized retail operations will allow you to provide exceptional customer service. Insights and analytics will enable you to offer the right products in the right channels at the right time and price. This effective merchandising will attract more customers and drive more revenue.

Dynamics 365 for Field Services-Targeted at optimizing field service management, Dynamics 365 for Field Services allows you to schedule resources, organize available resources, match technicians to work requirements, and take regulatory requirements and customer preference into account. Recurring service templates and work schedules simplify the pricing and quoting process. Manage inventory updates across warehouse and depot locations. Improve field processes and technician productivity by dispatching technicians only when needed. The entire process is also customer-centric, meaning communication will be easier, and customers will be informed about every step of the supply chain.

Dynamics 365 for Project Services-Targeted at automating the project services process, Dynamics 365 for Project Services brings the best of collaboration, tools, and training together to offer a complete view into client relationships. Through insights, prepare for change and innovation in making companywide business decisions to profitably grow. Meet customer expectations through intelligent automation and predictive insights. Sell solutions, optimize scheduling, and simplify time and expense management for all employees.

Now you are armed with the knowledge of tall of the different versions of Dynamics 365. Want to learn more about Dynamics 365 for Financials and cloud-based ERP solutions? Contact Associates Solutions today with your questions. We will be happy to help you learn all about Dynamics 365.